!! UPDATED POLICY !!
Starting on Nov 01, 2023 ALL SALES ARE FINAL (except under rare circumstances) due to the nature of our current clearance event both in our NEW POP UP SHOP at 304 Westminster Ave. Venice, CA 90291 as well as our current online sales.
Thank you for your understanding and we look forward to supporting you in making the best choices possible, purchasing amazing gifts for the upcoming HOLIDAYS and learning more about the rare and wondrous artisans who hand crafted the art you have purchased.
If you have any further questions or concers please email us at YANAPUMA.SHOP@GMAIL.COM or CALL MEGAN at +1.323.574.46442
OLDER / REGULAR POLICY
WHY WE DO NOT ISSUE REFUNDS
We apologize for any inconvenience but due to the intimate nature of our shop, our team and our product collections we are not able to process purchase returns as refunds, only online STORE CREDIT.
Yanapuma products are either handmade or processed using traditional mechanisms and generally, one-of-a-kind. We are also a very petite business, working harmoniously within our means and accountable to self, family and community.
Furthermore, we trade often in highly fragile materials so we do our best to minimize the shipping processes.
NOT ELIGIBLE + FINAL SALE ITEMS
Due to their delicate nature, many rare items are not eligible for exchange and are Final Sale - even though they may not have been marked “final”.
All sale items are not eligible for exchange and are Final Sale - even though they may not be marked “final”.
Other questions about your purchase or to initiate an exchange please contact us directly at email@example.com ( Subject line: EXCHANGE ) and we will respond as soon as possible to assist you.