WHY WE DO NOT ISSUE REFUNDS
We apologize for any inconvenience but due to the intimate nature of our shop, our team and our product collections we are not able to process purchase returns as refunds, only online STORE CREDIT.
Yanapuma products are either handmade or processed using traditional mechanisms and generally, one-of-a-kind. We are also a very petite business, working harmoniously within our means and accountable to self, family and community.
Furthermore, we trade often in highly fragile materials so we do our best to minimize the shipping processes.
NOT ELIGIBLE + FINAL SALE ITEMS
Due to their delicate nature, many rare items are not eligible for exchange and are Final Sale - even though they may not have been marked “final”.
All sale items are not eligible for exchange and are Final Sale - even though they may not be marked “final”.
Other questions about your purchase or to initiate an exchange please contact us directly at firstname.lastname@example.org ( Subject line: EXCHANGE ) and we will respond as soon as possible to assist you.