Exchange Policy

We hope that you love your items from Yanapuma Shop Venice Showroom + Yanapuma Shop Online Experience. However, if you are not completely inspired by your purchase, you may exchange "most" undamaged, unaltered, unwashed, and unused item(s) with the original or gift receipt for a different size, color, style or new product/s altogether as a non-expiring STORE CREDIT.

All exchanges which require shipping are at the expense of client and the item/s must be exchanged in the original condition received in, including free of strong odors including, but not limited to, smoke and perfume.

Please note that all of our products are carefully photographed and gross irregularity from the photo will not be accepted and the original item will be returned to the client at customer expense.

We ask that all exchanges be initiated within 48 hours of receipt of purchased item/s to the degree that is possible. If your item was a gift, please contact us and we will do our best to honor your exchange.

Exchanged items can be returned to Yanapuma Shop Venice Showroom at 304 Westminster Ave. Venice, CA 90291 or shipped to our private warehouse in Venice, CA 90291 USA. PLEASE CONTACT US PRIOR TO SHIPPING AN EXCHANGE.

The item/s must be received by Yanapuma Shop within 10 business days from the date Yanapuma accepts the initiated exchange and has processed an order for new item/s or store credit via Gift Card.

Once the exchanged item/s are received by Yanapuma Shop, inspected and qualified returned item/s as acceptable, Yanapuma Shop will ship new item/s the following week, during regularly scheduled pack+shipments. Exchanged item/s will be shipped at clients expense and Yanapuma Shop will charge or refund any monetary differences (including shipping) to the clients account on file. Expedited shipping may be requested at the clients expense.

 

WHY WE DO NOT ISSUE REFUNDS

We apologize for any inconvenience but due to the intimate nature of our shop, our team and our product collections we are not able to process purchase returns as refunds, only online STORE CREDIT.

Yanapuma products are either handmade or processed using traditional mechanisms and generally, one-of-a-kind. We are also a very petite business, working harmoniously within our means and accountable to self, family and community.

Furthermore, we trade often in highly fragile materials so we do our best to minimize the shipping processes.

 

NOT ELIGIBLE + FINAL SALE ITEMS

Due to their delicate nature, many rare items are not eligible for exchange and are Final Sale - even though they may not have been marked “final”.

All sale items are not eligible for exchange and are Final Sale - even though they may not be marked “final”.

 

FURTHER QUESTIONS

Other questions about your purchase or to initiate an exchange please contact us directly at yanapuma.shop@gmail.com ( Subject line: EXCHANGE ) and we will respond as soon as possible to assist you.

 

Yanapuma products are either handmade or processed using traditional mechanisms and generally, one-of-a-kind. We are also a very small business, therefore, we cannot refund your purchase at this time. Furthermore, we trade often in highly fragile materials so we do our best to minimize the exchange process, however, we will accept exchanges or offer you store credit within 48 hours of receipt of purchased item/s.  

The exchange process must begin within 48 hours of receipt of purchased item.

Exchanged items can be returned to Yanapuma Shop in Topanga or shipped at the Clients expense and must be received by Yanapuma Shop within 10 business days from the date Yanapuma accepts the exchange and order for new item. The item must be exchanged in the original condition it was received in, including free of strong odors including, but not limited to, smoke and perfume.  

Once the exchanged item is received by Yanapuma, inspected and accepted, Yanapuma will ship the new item within 48 hours via regular post at clients expense and will charge or refund any monetary differences (including shipping) to the Client account. Expedited shipping may be requested at the Clients expense only.

Please note that all of our products are carefully photographed and gross irregularity from the photo will not be accepted and the original item will be returned to the Client at customer expense.

Not Eligible/Final Sale Items

Due to their delicate nature, many rare items are not eligible for exchange and are Final Sale - even though they may not be marked “final”.

Sale items are not eligible for exchange and are Final Sale - even though they may not be marked “final”.

Other questions about your purchase please contact us directly at hello@yanapumashop.com (Subject line Exchange/Return) and we will respond within 48 hours to assist you.