Yanapuma products are either handmade or processed using traditional mechanisms and generally, one-of-a-kind. We are also a very small business, therefore, we cannot refund your purchase at this time. Furthermore, we trade often in highly fragile materials so we do our best to minimize the exchange process, however, we will accept exchanges or offer you store credit within 48 hours of receipt of purchased item/s.  

The exchange process must begin within 48 hours of receipt of purchased item.

Exchanged items can be returned to Yanapuma Shop in Topanga or shipped at the Clients expense and must be received by Yanapuma Shop within 10 business days from the date Yanapuma accepts the exchange and order for new item. The item must be exchanged in the original condition it was received in, including free of strong odors including, but not limited to, smoke and perfume.  

Once the exchanged item is received by Yanapuma, inspected and accepted, Yanapuma will ship the new item within 48 hours via regular post at clients expense and will charge or refund any monetary differences (including shipping) to the Client account. Expedited shipping may be requested at the Clients expense only.

Please note that all of our products are carefully photographed and gross irregularity from the photo will not be accepted and the original item will be returned to the Client at customer expense.

Not Eligible/Final Sale Items

Due to their delicate nature, many rare items are not eligible for exchange and are Final Sale - even though they may not be marked “final”.

Sale items are not eligible for exchange and are Final Sale - even though they may not be marked “final”.

Other questions about your purchase please contact us directly at hello@yanapumashop.com (Subject line Exchange/Return) and we will respond within 48 hours to assist you.