FAQ


FAQ

 

What is cultural appropriation and how do we raise sensitivity around this issue at Yanapuma Shop? 

The dictionary defines Cultural Appropriation as “The act of TAKING or using things from a culture that are not your own, especially without showing that you understand or respect the culture. While cultural appropriation is an issue that indigenous peoples often face, whether it be inappropriate use of traditional or ceremonial regalia, music or any other symbology, we at Yanapuma Shop are sensitive to our indigenous family of artisanal partners and therefore do not sell ANY items without consent. Nor do we sell any items intended or allocated specifically for sacred ceremonial use exclusively by the tribes and their elders.

We work hard to celebrate all walks of life and the unique expressions and artforms of indigenous peoples. With respect and reverence we offer what they have created to share in ways that we can all be proud of. Because of this, we thoughtfully curate our products as a form of culture sharing & to celebrate indigenous resiliency & continuity. We are happy to bridge carefully curated messages through our selected collections, as long as they are carried respectfully. By purchasing from Yanapuma Shop your helping us authentically pass on indigenous culture and raise awareness to indigenous issues. Most importantly, you are supporting the sustainability of these artforms and empowered livelihoods of our artists everywhere.

 

I have a question about sizing, how can I figure out which size to buy?

Because of the special nature of many of our garments our sizing is not exact, but we are happy to help you if you call or write to us with your measurement details we can find the perfect fit!

 

I am in Los Angeles, is it possible to come in and try on an item in store?

Yes, we are located in beautiful Topanga Canyon, and if you are in the area we would love you to come in to the shop. Find us at 106. South Topanga Canyon Blvd. Please just let us know which item/s you would like to try on or experience in person so we can make a store appointment or place an item on hold for 24 hours! Call us at +1.310.455.3797 or email hello@yanapumashop.com

 

Will you be restocking sold out items or sizes?

If we are sold out of a size or product item, we will not be restocking until further notice. Yanapuma Shop carries hand made products which are mostly one-of-a-kind items crafted by our incredible family of artists. It is, however, often possible to make you something similar, although never exactly the same. We work with local and international artisans to create all our collections. They are therefore, limited as we choose unique stories through our work and focus our efforts on creating new pieces so that you can have ever changing experiences. Each piece is thoughtfully & uniquely crafted and most made exclusively for sales to our Yanapuma family.

 

Can I return my items?

No. We apologize, but unfortunately are unable to process returns at this time. However, if you would like to exchange an item purchased for a different size, color or different product altogether, please contact us at hello@yanapumashop.com for further direction on how to return the original item(s) for a store credit or exchange.

 

Why don't you offer refunds?

Due to the intimate nature of our shop, our team and our product collections we are not able to process purchase returns as refunds, only store credit.

Yanapuma products are either handmade or processed using traditional mechanisms and generally, one-of-a-kind. We are also a very petite business, working harmoniously within our means and accountable to self, family and community.

Furthermore, we trade often in highly fragile materials so we do our best to minimize the shipping processes to preserve the integrity of the item/s created.

 

Can I exchange my items?

Yes. If you would like to exchange for a different size, color or a different product altogether, please contact us at hello@yanapumashop.com return the original item(s) for an exchange or store credit. If we have your alternative choice available in stock we are happy to assist you with the process. Please review our RETURNS page for more details.

 

How long does it take to receive my exchange?

Once we have communicated with one another and received your original item, please allow 3-4 business days for your return to be inspected and processed and 5-7 business days for your new order request to post to your account with us and ship out. Express processing is only available domestically upon request and at the expense of client.

 

Can I exchange ANY item Yanapuma Shop sells?

No, due to their delicate nature, many rare items are not eligible for exchange and are Final Sale - even though they may not have been marked “final”.

All sale items are not eligible for exchange and are Final Sale - even though they may not be marked “final”.

 

How long does it take to receive my online purchase from Yanapuma Shop Online?

Yanapuma Shop is a very intimate operation and our small team does it's best to provide the highest level of integrity and efficiency to our service. We fulfill and prepare successfully paid product orders on Tuesdays and do our best to get them to the Postal Office on Wednesdays through Fridays. That said, we estimate that you should receive your DOMESTIC package in under two weeks. Customers shipping to Alaska, Hawaii, and U.S. territories should plan to experience slightly longer shipping times.

 

Do you ship (from store and online) purchases outside of the United States?

YES. We are proud to work with artisans all around the world and are grateful for our international supporters.

International orders ship via a variety of United States Postal options (such as USPS Priority Mail or USPS First-Class Mail International, etc...) depending on value and weight. The average transit time for international delivery is approximately two to five weeks. However, shipping times can vary greatly depending on your location, the time of the year, and your local postal service. In some cases, it can take longer for your order to be delivered, depending on Customs.

Please note, international orders do not qualify for any forms of expedited shipping.

Tracking information is available in most locations. However, we cannot promise an exact delivery date, as there are no guarantees made by the postal service due to possible delays in Customs.

Depending on your region, additional customs charges, fees, or taxes may be due upon delivery. Customers are responsible for these fees and that they are not included at checkout at this time.

 

Do you offer In-Store + Curbside Pickup for online purchases?

Yes. We are now offering in-store and curbside pickup at our Topanga Canyon store, so you can unpack your favorite styles even faster than before. Simply complete your online order and select LOCAL PICKUP at checkout then await further information via email.

Once your order is ready, you will be notified by email with an order confirmation number. Please have these order confirmation details when picking up prepared online purchases.

For In-Store pickup, best to call ahead and / or check in with a Shop Ambassador upon arrival. For Curbside pickup, call to arrange a time/day, then ring the shop upon arrival.

 

Which currency do you charge for products on your site?

Please note all prices are listed in USD, and you will be charged in USD. For an approximate estimation, please review any online conversion site for current exchange to your currency.


1. I have a question about sizing, how can I figure out which size to buy?

Because of the special nature of many of our garments our sizing is not exact, but we are happy to help you if you give us your details we can find the perfect fit!

 

2. I am in Los Angeles, is it possible to come in and try on an item in store?

Yes, we are located in beautiful Topanga Canyon, and we would love you to come and try it on. Find us at 106. South Topanga Canyon Blvd Unit A. Please just let us know which garment you would like to try and we can make a store appointment or place an item on hold for 24 hours!

 

3. Will you be restocking sold out items or sizes?

If we are sold out of a size or product item, we will not be restocking until further notice. Our art, jewelry and garments are hand made and most crafted one-of-a-kind by our incredible family of artists, but it is often possible to make you something similar, although never exactly the same. We work with local and international artisans to create all our collections. They are therefore, limited as we choose unique stories through our work and focus our efforts on creating new pieces so that you can have one of a kind experiences. Each piece is thoughtfully & uniquely crafted and most made exclusively for sales to our Yanapuma family.

 

4. Can I return my items?

We are sorry, but unfortunately we are unable to process returns. If you would like to exchange for a different size or color or a different product altogether, please return the original item(s) for a store credit or an exchange if we have your alternative choice in stock and available.

 

5. Can I exchange my items?

Yes. If you would like to exchange for a different size, color or a different product altogether, please return the original item(s) for an exchange or store credit. If we have your alternative choice available in stock we are happy to assist you with the process. Please review our RETURNS page for further details.

 

6. How long does it take to receive my exchange?

Once we receive your original item, please allow 3-4 business days for your return to be inspected and processed and 5-7 business days for your new order request to post to your account with us and ship out. Express processing upon request and at the expense of client.

 

7. What is cultural appropriation and how do we raise sensitivity around this issue at Yanapuma? 

The dictionary defines Cultural Appropriation as “The act of TAKING or using things from a culture that are not your own, especially without showing that you understand or respect the culture. While cultural appropriation is an issue that indigenous peoples often face, whether it be inappropriate use of traditional or ceremonial regalia, music or any other symbology, we at Yanapuma are sensitive to our indigenous sisters and brothers and therefore do not sell ANY items without personal consent. Nor do we sell any items intended or allocated for sacred ceremonial use exclusively by the tribes and their elders. We work hard to celebrate all walks of life and the unique expression and artform of the indigenous peoples. With respect and reverence we offer what they have created to share. We thoughtfully curate our products as a form of culture sharing & to celebrate indigenous resiliency & continuity. We are happy to share carefully curated messages through our art pieces, clothing, jewelry and accessories, as long as they are worn respectfully. By purchasing from Yanapuma your helping us authentically share indigenous culture and raise awareness to indigenous issues. You are also and most importantly supporting the sustainability of these artforms and livelihoods and empowerment of these peoples and all our artists everywhere.